The operations of Finnpilot Pilotage Ltd have been audited in accordance with the ISO 9001 quality standard. There are only about ten quality-certified pilotage companies in the whole world.
“The operations of our company are regulated by legislation, decrees and the regulations of authorities. We also wish to generally improve our customer satisfaction and the activities of the entire organisation. For us, ISO 9001 certification signifies a step in the right direction, because it measures both standard compliance and quality,” explains Pajula.
Pajula also assures that the development won’t stop there. This has created the foundation for continuous advancement. “Pilotage is essential security work, which is implemented for the benefit of people, the environment and navigation in general. Ongoing development is a part of responsible business operations,” emphasises Pajula, who has headed up the activities of Finnpilot as Managing Director since 2004.
The most important aspects of the ISO 9001 standard include:
- quality control
- administrative responsibility
- resource management
- service implementation
- surveys, analyses and improvements
Finnpilot’s audit was conducted by Det Norske Veritas (DNV). According to DNV’s assessment, Finnpilot’s pilotage process is well managed overall and the utilised indicators are logical and comprehensive. The pilotage events have been implemented in an impressive manner.
There is still room for improvement, however, in terms of the management of irregularities and supervision of corrective procedures. According to DNV, a more detailed survey and assessment of the risks related to occupational safety and the environment could further support operational governance.
Matti Pajula, Managing Director, +358 (0)400 449493
Jarkko Saulio, Transport Director, Quality Management, +358 (0)40 5333435