Finnpilot Pilotage Ltd and the Centre for Maritime Studies at the University of Turku have together produced a study on pilotage effectiveness and its measurement.
Pilotage impacts the safety and fluency of maritime traffic as well as the environment. Pilotage is work on safety for managing the risks of navigation.
The pilotage effectiveness study focused on the core tasks of Finnpilot and set out to find indicators suited to measuring pilotage. The study included a literature review, an email survey, and workshops. The email survey was sent to around 50 international pilotage organisations.
Pilotage effectiveness is not yet being measured anywhere in the world in the same scale as Finnpilot has now set out to do.
Finnpilot Pilotage Oy will start to measure the pilotage process next year. Customer feedback will be gathered from ship captains and, through a customer satisfaction survey, from shipping companies and agents. The pilots will evaluate their own performance and also report on any deviations.
The goal of measuring is to develop the company’s operations and improve customer service. The results will also be reported to stakeholders.
The work may reveal risk factors of navigation safety in a broader sense. By measuring its own operations and reporting on risks Finnpilot hopes to be able to promote navigation safety in general and generate a discourse between different players on the development of the safety culture in navigation.
Further information
Kari Kosonen, Pilotage Director, Finnpilot Pilotage Ltd, tel. +358 40 741 4625
Ulla Tapaninen, Head of Unit, Centre for Maritime Studies, tel. +358 50 525 8131