Vessel agents forward to the Pilot Order Centre the weekly lists of vessels scheduled to arrive in Finnish ports and any changes to the advance information through e-mail or fax.
The vessel agent or crew shall provide the Pilot Order Centre with advance notice 12 hours prior to the vessel’s arrival at the pilot boarding point. However, any vessels arriving to the pilot boarding point in Utö or Mariehamn shall provide advance notice 24 hours before their arrival at the site. The information can be provided on a request form, or by e-mail, fax or telephone. If there is a change of more than one hour in the arrival time given in the advance notice, the Pilot Order Centre must be informed of the change without delay.
In case a ship requests a pilot in a location other than an official pilot station or port (e.g. anchorage), the ship’s agent or the ship shall inform the Director of Pilotage of its plan by e-mail (kari.kosonen(at)finnpilot.fi) one week in advance. Finnpilot Pilotage Oy reserves the right to either reject or accept the plan. If the plan is implemented, the customer shall provide the transportation of the pilot to and from the ship at its own expense.
The vessel agent or crew shall submit a binding pilotage request to the Pilot Order Centre by the Pilotage Order Form, e-mail, fax or telephone three (3) hours before the vessel arrives at the pilot boarding point.
When necessary, the pilot may contact the vessel by VHF radio when the vessel is less than one hour away.
The vessel agent or crew shall provide the Pilot Order Centre with advance information 12 hours prior to the vessel’s departure from the port. The information can be provided on a request form, or by e-mail, fax or telephone. If there is a change of more than one hour in the departure time given in the advance notice, the Pilot Order Centre must be informed of the change without delay.
The vessel agent or crew shall submit a binding pilotage order to the Pilot Order Centre by the Pilotage Order Form, e-mail, fax or telephone two (2) hours before the vessel is due to depart from the port.
The Pilot Order Centre sends a confirmation of the request using the same communication method through which the advance notice was provided or the binding pilotage request was made. Requests made by telephone are not, however, confirmed separately.
If a change, other than the cancellation of the request, is made to a binding request for pilotage after the request has been officially submitted, Finnpilot is entitled to charge the orderer for any costs accrued for the arrangement of the pilotage service in accordance with the original order.
Consequences for failure to submit information
The functioning and flexibility of the pilotage services are based on adequate information about future pilotage needs concerning specific areas and stations. On the basis of the advance information, Finnpilot assigns its staff to different pilotage commissions made through the Pilot Order Centre.
If the client fails to provide the information specified in these service terms and conditions in the manner required or in accordance with the specified timetables, Finnpilot will not necessarily be able to provide that client with the requested pilotage service within the desired timeframe. In this case, the client is not entitled to claim compensation from Finnpilot for any costs incurred by a delay.
Finnpilot Pilotage Ltd news